Analyzing the Impact of Digital Transformation and Artificial Intelligence on Develivery of Healthcare Services at Public and Private Hospitals in Multan-Pakistan

This research has been conducted to investigate the impact of digital transformation on the delivery pattern of healthcare services in public and private hospitals in Multan, Pakistan. In order to determine causal relationship between artificial intelligence, digital transformation, financial impediments and the delivery of healthcare services primary data was collected from 200 medical professionals and para-medical staff from 12 public and private hospitals through a structured questionnaire. The empirical results reveal a positive and statistically significant association between artificial intelligence, digital transformation, financial barriers and delivery of healthcare services. The study suggests the use of latest artificial intelligence to make the delivery of healthcare services more efficient and effective.